Selecting the right body shop for your car can be stressful. It doesn’t matter if you just need a dent or scratch repaired or if your car has suffered major damage from a car accident, you want to make sure the problems get fixed quickly and professionally. But, how can you tell what body shop is the best one for you and your car?
Check out three useful tips for choosing the right body shop.
1. Get Recommendations From Friends and Family
Just like any other business, often the best way to find a great body shop is to get recommendations from people you trust. But, be careful. You only want to ask people that you trust and that have actually used a body shop. Hearing about the body shop your friend’s mom’s coworker loved is not the same as getting a solid recommendation from your friend.
If you are having a hard time finding recommendations from people that you know, check out the reviews on Google and Yelp! These sites can help you see the good, the bad, and the ugly about your local body shops.
The best body shops often proudly share reviews and customer testimonials on their website.
2. Does the Body Shop Make Your Life Easier?
How does the body shop treat you as a potential customer? If you have to wait forever on hold when you call the body shop, or if you are treated rudely, it may be a sign that the body shop has serious management issues. You should be working with a body shop that makes your life easier, not harder.
Body shops that take customer service seriously are more likely to take their work on your car seriously. The best body shops offer additional services to increase your convenience. These services include towing and car rental services.
If a body shop isn’t going out of their way to make it easy for you to get your car serviced, you need to find a shop that is more interested in your business.
3. Does the Body Shop Have the Expertise to Deal With Your Car?
Not all cars are the same. You need to make sure that the body shop you want to use has the expertise to deal with your make and model. This is doubly important if you have a luxury car. Luxury car manufacturers use precision parts that require specialized tools to deal with. Some body shops don’t have access to the right tools and parts and try and replace your high-quality luxury components with generic parts while still charging you luxury car prices.
Using the wrong parts and tools can harm the performance of your vehicle in the future, hurt your resale value, and even void your warranty.
Before you trust a shop with your vehicle do your homework and make sure they specialize in body repair work on luxury and European-manufactured vehicles. You will be much happier with the results when you go with an expert.
The bottom line is everything about a body shop should fill you with confidence, not dread. They should have a great reputation, be easy to deal with, and have a team of experts ready to get your vehicle looking good as new.